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| Customer Relationship Management Organized and automated access to customer information, service notes and processes so that you can focus on customer needs. With customer relationship management you will have all customer related information on one place, allowing you to provide the value of doing business with your company. |
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Exact Software CRM with e-synergy Customer Relationship Management - Centralize every business aspect around Customers, Prospects, Resellers & Vendors. The e-CRM functional component is the meeting point for all information concerning customers and prospects. The information on the customer card is linked to all the relevant documents and information, such as contracts, invoices, financial transactions, sales sheets, meeting and visit reports, customer questions and complaints including the status of the responses, and reseller or distributor information. e-CRM is an essential tool for effective, goal-oriented account management and sales automation, including the planning of activities per account, recording hours spent on an account, managing marketing campaigns, as well as publishing online product information and catalogs.
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